Technical Support

If you encounter any problems using ScreenPrint Platinum, you can contact The Software Labs technical support specialists for assistance. Before you do, please refer to this User Guide and our online FAQ for answers to your questions.

Technical assistance is available on our Web site at: http://www.softwarelabs.com/tsl4/3-support.htm.

Technical assistance is available by telephone at 1-425-653-2432, Monday-Friday, 8 AM to 5 PM (Pacific Standard Time). Please have the following information available when you call:
  1. Your ScreenPrint Platinum version (click Help > About on the menu bar)
  2. The make and model of your computer
  3. The make and model of your printer
  4. The nature of the problem you are experiencing
  5. The text of any displayed error messages