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Which program are you using?
pdfFactory
pdfFactory Pro
pdfFactory version number
Are you using a trial or registered version?
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If using a registered version, enter your exact registration code if you know it.
If using a registered version, enter the invoice number from your original purchase if you know it.
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Which version of Windows are you using?
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From what applications are you converting files to PDFs?
Error messages you received (if any)
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